Terms & Conditions

These Terms & Conditions (“Terms”) govern your use of the Arogo mobile app and the website arogohealth.com (together, the “Services”). The Services are operated by KASH LIFESTYLE WELLNESS LLP, 6th Floor, Unit No. 603–604, Tower B, Bhutani Alphathum, Sector 90, Noida, Gautam Buddh Nagar, Uttar Pradesh – 201305, India (“Arogo”, “we”, “us”).

These Terms, together with our Privacy Policy, form a binding agreement between you and us. They are an electronic record under the Information Technology Act, 2000 and do not need a physical or digital signature. By creating an account or using the Services, you agree to these Terms. If you do not agree, please do not use the Services.

1. Eligibility

You must be at least 18 years old and able to enter into a binding contract under the Indian Contract Act, 1872. A parent or lawful guardian may manage records for a child, or for a person with a disability in their care, as a family member in their own account.

Individual users use the Arogo mobile app to manage their own health records and those of their family. Business users use the business dashboard on arogohealth.com, and only after we have verified and approved their account. Business users include labs, clinics and other healthcare providers. Section 12 sets out the extra terms for business users.

2. What Arogo is, and what it is not

Arogo is a personal health record tool. It helps you store, organise and understand your medical reports, prescriptions, bills and health readings, and set medicine reminders.

Arogo is not a doctor, a hospital or a medical device. It does not diagnose, treat, cure or prevent any disease. Features such as health scores, out-of-range alerts, trends, retest reminders and diet plans are for general information only. They are not a substitute for advice from a qualified medical professional. Always consult a registered medical practitioner before making any health decision, and never ignore or delay professional advice because of something shown in the Services.

In a medical emergency, call 112 or 108, or go to the nearest hospital immediately. Do not rely on the Services in an emergency.

3. AI-generated content

Some features use artificial intelligence. They read values from uploaded documents, match them to standard test names and draft diet plans. AI can misread documents or produce errors. Always check extracted values against your original report, and review any diet plan with a doctor or dietitian, especially if you have a medical condition, are pregnant or take medication. You are responsible for how you use AI-generated content.

4. Medicine reminders

Reminders are a convenience only. Your phone's settings, battery optimisation, network or other factors can delay or block them. Do not rely on them as your only way of remembering to take medicines. Always follow the dosage your doctor prescribed.

5. Your account

You must give accurate information and keep your login details confidential. You are responsible for everything that happens under your account. If you suspect unauthorised access, tell us immediately at grievance@arogohealth.com. We may require mobile number verification before you can use certain features.

6. Your content and family members

• You own the records, readings and other content you add (“Your Content”). You give us a limited, non-exclusive, royalty-free permission to store, process and display Your Content, and to share it with our service providers, only to provide the Services to you, as described in the Privacy Policy. This permission ends when you delete Your Content or your account, except for copies the law requires us to keep.
• You confirm that you have the right to upload Your Content.
• If you add a family member's information, you confirm that they have agreed to it, or that you are their parent or lawful guardian. You are responsible for having that authority.
• Keep your own copies of important medical documents. The Services are not a replacement for original records.

7. Acceptable use

You agree not to:

• use the Services for any unlawful purpose, or to store content you have no right to store;
• impersonate anyone or give false information;
• access, or try to access, another user's account or data;
• probe, scan, overload or disrupt the Services, or bypass any security or rate limit;
• copy, scrape, reverse engineer or resell any part of the Services, except where the law expressly allows it;
• upload malware or any harmful code.

8. Sharing with labs and clinics

You can choose to let approved labs and clinics find you and view your records by turning on Share with labs & clinics in Settings → Privacy & Consent. It is off by default, and you can turn it off at any time. We verify business users before approving them. However, we do not control what a business does with your data after it has viewed it. Turn sharing on only for providers you trust, and turn it off when you no longer need it.

9. Third-party services

The Services use third-party providers, such as Google (login, notifications, AI processing and Health Connect), Meta WhatsApp (OTP delivery) and cloud hosting and storage providers. Your use of Google sign-in, WhatsApp or Health Connect is also governed by those providers' own terms. We are not responsible for services we do not control.

10. Fees

The Services are currently free. If we introduce paid features, we will show you the price and any additional terms before you are charged. Nothing will be charged without your explicit agreement.

11. Intellectual property

The Arogo name, logo, app, website, software and design belong to us or our licensors. You may use them only as part of normal use of the Services. These Terms do not transfer any of our intellectual property to you.

12. Business users

If you use the Services as a business user, you also agree that:

• you are a legally registered healthcare provider. The details you gave us about your organisation are true, and you will keep them up to date;
• you will look up a patient only to provide care or services that the patient has asked you for;
• you will not copy, store, export or share a patient's data beyond what that care requires, or use it for marketing;
• for the data you access, you are a Data Fiduciary under the Digital Personal Data Protection Act, 2023. You will comply with that Act, and with any other law that applies to health data;
• you are responsible for everyone who uses your business account. We may suspend the account at once if we suspect misuse.

13. Suspension and termination

You can stop using the Services and delete your account at any time in the app under Settings → Privacy & Consent → Delete Account, or see Delete Your Account. We may suspend or close your account if you seriously or repeatedly breach these Terms, if the law requires it, or to protect other users or the Services. Where reasonable, we will notify you first and give you a chance to download your records. Sections 2, 3, 14, 15, 16 and 17 continue to apply after termination.

14. Disclaimer

We work hard to keep the Services accurate, available and secure. However, to the extent permitted by law, the Services are provided “as is” and “as available”. We do not guarantee that the Services will be uninterrupted or error-free, or that AI-extracted values, reference ranges, scores or suggestions will be accurate or complete. We may change, suspend or discontinue features. For any change that significantly affects you, we will give reasonable notice.

15. Limitation of liability

To the extent permitted by law, we are not liable for any indirect, incidental, special or consequential loss. We are also not liable for any loss arising from health decisions you make based on the Services. Our total liability for any claim relating to the Services is limited to the greater of (a) the amount you paid us for the Services in the 12 months before the claim, or (b) ₹1,000. Nothing in these Terms limits any liability that cannot be limited under applicable law, including your rights under the Consumer Protection Act, 2019 and our obligations under the Digital Personal Data Protection Act, 2023.

16. Indemnity

You agree to compensate us for any loss, claim or expense, including reasonable legal fees, that arises from your breach of these Terms, your misuse of the Services, or any content you upload without the right to do so.

17. Governing law and disputes

These Terms are governed by the laws of India. We encourage you to contact us first so we can try to resolve any dispute informally. Subject to that, the courts at Gautam Buddh Nagar, Uttar Pradesh have exclusive jurisdiction. This does not affect your right to approach a consumer commission, or the Data Protection Board of India for personal data matters.

18. Grievance Officer

Complaints about the Services, their content or your personal data can be sent to our Grievance Officer:

Kapil Dev Sharma, Grievance Officer
KASH LIFESTYLE WELLNESS LLP, 6th Floor, Unit No. 603–604, Tower B, Bhutani Alphathum, Sector 90, Noida, Gautam Buddh Nagar, Uttar Pradesh – 201305
Email: grievance@arogohealth.com

We will acknowledge your complaint and work to resolve it within the time limits set by applicable law.

19. Changes to these Terms

We may update these Terms from time to time. For significant changes, we will notify you in the app or by email before they take effect. If you continue to use the Services after that, you accept the updated Terms. If you do not agree, you may delete your account.

20. General

If any part of these Terms is found unenforceable, the rest remains in effect. If we do not enforce a right, we have not waived it. You may not transfer your rights under these Terms. We may transfer ours in a merger or acquisition, subject to the Privacy Policy. These Terms and the Privacy Policy are the entire agreement between you and us about the Services.